Faq's

How big a project can be handled ?

What about your service quality?

What are your pricing options?

What is your process and time taken for ramping up the team?

What is your mechanism for monitoring quality during the process?

What is your defect logging & tracking process?

How do you monitor your delivery status?

What is the normal procedure you follow for CAD projects?

What inputs are needed to offer an estimate for a project?

Which format of files you accept?

How do I send assignments down to you?

What are your reporting mechanisms during project execution?

What is the guarantee that project details remain confidential?

Can you provide any references?

What are your working hours?

How long you been in the industry?

What is the experience level of your resources?

Where is your office located?

What are the preferred means of communication? (Email, MSN, Yahoo, phone, fax, etc)

How do we pay you?

 

How big a project can be handled ?
We can handle big and small projects. A small project of 30hour duration to a complex one, more than 1000 hours can be handled. The client ,upon evaluating our work can then decide to change the working arrangement, by increasing the hours. Once we build a rapport with a client, we can handle projects of any size for that client.

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What about your service quality?
Quality of work is always guaranteed. The client can evaluate our work- they can get a free quote or get a sample work done. This will give a better understanding of our service quality.

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What are your pricing options?
We offer hourly based,man month based, retainer model,team month and onsite payment options. Client can choose the one which works best for them.

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What is your process and time taken for ramping up the team?
• Gather requirements
• Check internal resource availability and allocation
• Re-assign team members appropriately
Typically, the time taken to ramp up the team depends entirely on the project size. For instance, we will require up to one week’s time for projects of 1000 hours in size.

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What is your mechanism for monitoring quality during the process?
Please click here.

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What is your defect logging & tracking process?
Please click here.

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How do you monitor your delivery status?
Please click here.

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What is the normal procedure you follow for CAD projects?
Clients provide us with the inputs and requirements via e-mail, ftp or as hard copies. We then review the requirements including expected delivery time, and contact client for further clarifications, if any. We then submit quote for the project based on the requirement analysis. We then send status updates and proofs of the project in a pre-defined timely manner. Incorporate changes as per feedback from the client and complete the project, and send it back to the client within the committed delivery time/schedule.

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What inputs are needed to offer an estimate for a project?
A) For 2D Drafting:
-Architectural: Architectural Foundations, Floor and Roof Plans, Sections, Elevations, Typical details or Standard details, Drafting standards if any particular standard has to be followed, etc…
-Structural: Structural Framing Plans, Sections, Elevations, Typical details or Standard details, Drafting standards if any particular standard has to be followed, etc…
-Mechanical: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, Mechanical design layout in CAD or any formats. Details of fittings, accessories, Equipments etc…
-Electrical: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, details of light fixtures, Single line diagram, Load Schedules etc…
-MEP: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, All Services drawings in CAD format for coordination. Details of fittings, accessories, Equipments etc…
-HVAC: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan Single line AC layout. Details of fittings, accessories, Equipments etc…

B) For 3D Modeling:
Architectural: Architectural Foundations, Floor and Roof Plans, Building Sections, Wall Sections, Elevations, Typical details or Standard details, Reflected Ceiling Plans, Doors, Windows and openings schedules, Modeling standards, etc…
Structural: Structural Framing Plans, Sections, Elevations, Column schedule, Beam Schedule, Joist schedule, Typical details or Standard details, Truss Placement plans and profile details, Modeling standards, etc…
Mechanical: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, Mechanical design layout in CAD or any formats. Details of fittings, accessories, Equipment etc…
Electrical: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, details of light fixtures, Single line diagram, Load Schedules etc…
MEP: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, All Services drawings in CAD format for coordination. Details of fittings, accessories, Equipments etc…
HVAC: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan Single line AC layout. Details of fittings, accessories, Equipments etc…

C) For BIM:
Architectural: Architectural Floor and Roof Plans, Building Sections, Wall Sections, Elevations, Typical details or Standard details, Reflected Ceiling Plan, Door, Window and openings schedules, Flooring plans and finish schedules, Details of all building materials and finishes, Modeling standards, etc…
Structural: Structural Framing Plans, Sections, Elevations, Column schedule, Beam Schedules, Joist schedules, Bracing schedule, Typical details or Standard details, Truss Placement plans and profile details, Modeling standards, etc…
Mechanical: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, Mechanical design layout in CAD or any formats. Details of fittings, accessories, Equipment etc…
Electrical: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, details of light fixtures, Single line diagram, Load Schedules etc…
MEP: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan, All Services drawings in CAD format for coordination. Details of fittings, accessories, Equipments etc…
HVAC: Architectural & Structural in 2D AutoCAD Format. Reflected Ceiling plan Single line AC layout. Details of fittings, accessories, Equipments etc…

D) For Drafting & Detailing: Design drawings or hand sketches showing the details. Architectural and structural plans, elevation section for building drawings along with schedules, openings. Equipment catalogs, industry codes used and details of fittings and accessories, etc…

E) For MEP Coordination: Complete set of Architectural & Structural drawings, and MEP design drawings. Also reflected false ceiling plans. Equipment catalogs, typical details for connection, mounting details of equipments, types of connections, fittings, catalogs for accessories. If fire fighting is required then relevant design drawings is required as well.

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Which format of files you accept?
We accept almost all types of CAD / Image file formats.

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How do I send assignments down to you?
You can use Email or FTP to send assignments to us. You can even send us your sketches using snail mail at our India address.

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What are your reporting mechanisms during project execution?
• Issue scope of work
• Discuss the delivery schedule with the clients
• Issue RFI’s
• Send weekly reports
• Send progress reports

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What is the guarantee that project details remain confidential?
We sign non-disclosure agreement with the client,before starting the project.

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Can you provide any references?
We are not supposed to give out client details, as we sign NDA with all our clients.

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What are your working hours?
We usually work 40 hours a week. If urgent, we work overtime to deliver the project on time.

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How long you been in the industry?
We have around 10 years of experience in the industry.

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What is the experience level of your resources?
The experience level of our resources range from 3 years to 15 years.

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Where is your office located?
We have offices in the US and in India. We have representatives in Middle East and Singapore.

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What are the preferred means of communication? (Email, MSN, Yahoo, phone, fax, etc)
We prefer Email and Chat (MSN/Yahoo/AIM/GTalk/Skype). You can also get in touch with us using our US phone and Fax numbers.

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How do we pay you?
You can pay us using Wire Transfer, Check/Cheque or PayPal.

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Contact Us

Address: 999 NingQiao Road Jinqiao Export Processing Zone,Pudong,Shanghai P.R.C.

Tel: +86-015618333663

Skype: twcad

Yahoo Im: twcad2012

Gtalk: twcad

Email: twcad@sohu.com